What telehealth is
Telehealth is the delivery of healthcare services using electronic communications, such as secure messaging, questionnaires, and video, when the patient and provider are in different locations.
Expected benefits
Telehealth can make care more convenient by reducing travel and wait times and by allowing you to communicate with your provider from home.
Possible risks
As with any medical service, there are potential risks. Information transmitted may be insufficient for your provider to make an appropriate decision, and delays can occur due to technical issues.
In rare cases, security protocols could fail, causing a breach of privacy. Your provider may determine that telehealth is not appropriate for your needs and recommend in-person care.
Your rights
You may withhold or withdraw consent to telehealth at any time without affecting your right to future care. You have the right to access your medical information as permitted by law.
Emergencies
Telehealth services are not appropriate for medical emergencies. If you are experiencing an emergency, call 911 or go to the nearest emergency room.
Consent
By using Calder Health's telehealth services, you acknowledge that you have read and understand this information, have had the opportunity to ask questions, and consent to receive care via telehealth.