Question 1

How does Calder Health work?

Accepted Answer

Choose a treatment, complete a short online consultation, and a licensed provider will review your information. If treatment is appropriate, they'll create a personalized plan and your care team will support you from there.

Question 2

Who are the providers?

Accepted Answer

Care is provided by licensed healthcare professionals, such as physicians and nurse practitioners, who are licensed in the state where you live.

Question 3

Do I need to have a video visit?

Accepted Answer

It depends on your treatment and the requirements of your state. Some consultations can be completed through a secure questionnaire and messaging; others require a live video visit. We'll let you know before you begin.

Question 4

Am I guaranteed to receive a prescription?

Accepted Answer

No. Every treatment decision is made by a licensed provider based on your health information. If treatment isn't right for you, your provider will explain why and may suggest other options.

Question 5

Can I message my provider after my consultation?

Accepted Answer

Yes. You can reach your care team with questions throughout your treatment. Response times vary, and messaging is not intended for urgent or emergency concerns.

Question 6

Can my treatment plan change over time?

Accepted Answer

Yes. Your provider may adjust your plan during follow-ups based on how you're doing, any side effects, and your goals.

Question 7

What if I have a medical emergency?

Accepted Answer

Our services are not intended for emergencies. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room.

Question 8

Is my information kept private?

Accepted Answer

Yes. We use your information only to provide and support your care, and we protect it with administrative, technical, and physical safeguards. See our Privacy Policy for details.

Question 9

Who can see my health information?

Accepted Answer

Your information is available to the providers and care team members involved in your treatment, and to service partners only as needed to deliver your care, as described in our Privacy Policy.

Question 10

Where is Calder Health available?

Accepted Answer

Availability depends on the treatment and your state. You'll be able to confirm eligibility for your location before completing your consultation.

Question 11

Do you accept insurance?

Accepted Answer

Pricing and payment options vary by treatment. You'll see the cost of your consultation and any recommended treatment before you commit to anything.

Answers, before you even ask.

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